Senior Analyst, Customer Analytics

As a Senior Analyst, Customer Analytics, you will partner closely with Marketing, Loyalty, and Personalization leaders to understand business challenges and deliver analytics-driven insights and recommendations. You will be responsible for customer segmentation, campaign measurement, customer insights, and reporting that help improve targeting, personalization, customer engagement, and overall marketing effectiveness.

The ideal candidate is passionate about data, enjoys solving complex business problems, and can translate analytical findings into actionable recommendations for stakeholders.

Key Responsibilities
• Build and maintain reporting for customer-focused promotions, campaigns, and marketing initiatives.
• Develop customer segments and audiences to support targeted marketing, personalization, and retention efforts.
• Support marketing initiatives through opportunity identification, campaign design, and data extraction from internal data sources.
• Conduct customer analytics, including segmentation, customer value analysis, and basket analysis, to generate actionable business insights.
• Enhance and maintain predictive models used to identify growth and customer engagement opportunities.
• Translate analytical findings into clear business recommendations that drive measurable results.
• Perform pre- and post-campaign analysis to evaluate effectiveness and identify optimization opportunities.
• Respond to ad hoc requests for analysis, reporting, and data-driven insights.
• Partner with cross-functional teams to deliver customer insights that support acquisition, retention, loyalty, and revenue growth initiatives.
• Source, cleanse, summarize, and analyze data from multiple sources to support business decision-making.
• Build dashboards and recurring reports that communicate campaign performance and customer trends to stakeholders.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 4+ years of experience in database marketing and/or business intelligence role (preferably in a retail environment).
• 3+ years of experience using SQL and Tableau.
• University degree in Mathematics/Statistics, Marketing, Business Intelligence, or related field.

• Experience with Python is an asset.
• Familiarity with any cloud platform, especially GCP.
• Familiarity with Big Data Architectures (tools and applications)
• Experience with data pipelining is an asset.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.