Who Can Apply
- Candidates must be legally authorized to work in Canada
Job Description
Insight Global is looking for an Ad Success Specialist to join a retail company for a 12-month contract with high opportunities for a full-time opportunity or extension.
The individual will join their internal marketing media team to support the continued growth of their retail media advertising program.
The Account Specialist role supports supplier onboarding, campaign activation, and ongoing campaign success across onsite and offsite media.
Working closely with the Manager, Business Development & Ad Success and internal partners, this role supports the media advertising program clients as they move through onboarding, campaign setup, and execution.
The role requires strong communication skills, attention to detail, and comfort working directly with suppliers to help keep campaigns moving forward and aligned with program guidelines. The ideal candidate is organized, collaborative, and comfortable operating in a fast‑paced, vendor‑facing environment.
Key Responsibilities
Supplier & Campaign Support
· Support day‑to‑day relationships for Self‑Serve suppliers by acting as a point of contact throughout onboarding and campaign execution
· Assist suppliers with building, submitting, and managing campaigns within the retail media advertising program
· Help address supplier questions related to campaign status, approvals, edits, extensions, and pacing
· Support troubleshooting of campaign issues or delays and escalate when needed
· Help ensure campaigns align with agreed timelines and program requirements
· Update CRM (Salesforce) as required.
Strategic & Planning Support
· Support the translation of supplier goals and media briefs into recommended approaches for onsite and offsite campaigns
· Assist with aligning campaign timing to key selling periods and supplier priorities
· Provide guidance to suppliers on how to work within platform capabilities and program best practices
· Support test‑and‑learn approaches for new suppliers or new tactics as directed
Program Governance & Platform Support
· Support adherence to creative, copy, and campaign guidelines
· Help communicate platform capabilities, constraints, and updates that may impact campaign setup or execution
· Act as a knowledgeable resource on Self‑Serve workflows and policies
· Support consistent application of program standards across suppliers
Leadership & Commercial Support (As Needed)
· Support leadership with contract renewals by assisting with coordination, historical performance analysis, and pitch decks
· Support preparation for new vendor pitches or exploratory conversations, including gathering background information and pitch preparation
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- 3+ years of experience in digital media, retail media, account support, or related roles.
- Proven knowledge of media terminology.
- A creative individual with strong communication skills.
- Ability to manage relationships with external vendors.
- Proven organization skills and the ability to work independently.
- Self-starter and able to work well with ambiguity.
- Naturally curiosity, with an inclination to problem solve and uncover meaning.
- University or College degree in a related field.
Nice to Have Skills & Experience
- Agency media experience is an asset.
- Retail industry experience is an asset (ideally retail media).
- eCommerce advertising experience is an asset.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.