Repayments Counsellor

The Back Office Operations Analyst (Payments/PAPP/ROT) is responsible for reviewing and processing requests related to changes in payment amounts or terms for borrowers with student loans. This role involves utilizing internal tools and the loan servicing system to update repayment schedules as requested by borrowers or as required by repayment guidelines.

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Skills and Experience
High School Diploma required.
High attention to detail is required to ensure schedules are updated accurately and/or to identify discrepancies to the current loan schedule(s)
Excellent keyboarding skills, with the ability to successful maintain high quality standards.
Advance Windows and MS Office skills with the ability to navigate through multiple windows while maintaining high accuracy and quality.
Excellent communication skills (verbal/written/interpretation).
Demonstrated ability to exercise appropriate analytical and judgment skills when dealing with moderate to complex procedures and situations
Excellent time management skills, with the ability to adapt to an ever-changing environment.
Basic to intermediate mathematical skills would be preferred.
Must be flexible between 7:00 am and 5:00 pm, Monday through Friday.

Back office financical experience
French

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.