Data Center Technician I

Insight Global is seeking a Data Center Technician for a large enterprise client. You will be the primary resolver for your support team, skilled at troubleshooting and resolving complex hardware infrastructure issues. You create and maintain documentation on technologies you support and effectively pass down knowledge to junior staff. You have basic to intermediate system administration skills and can take on remote system administration tasks when needed. You work autonomously to resolve most support issues, execute small projects independently, and assist your manager with larger local projects. You act as the initial escalation point for junior technicians and understand all aspects of the equipment you support. You know how to innovate and make decisions independently, while also taking direction and paying attention to detail. This position is based in Montreal, QC and is a 6 month contract with extensions.

Shift Details
- Schedule alternates weekly: Week 1: work Monday, Tuesday, and Friday & Week 2: work 4 days (unspecified)
- Each shift is 12 hours and shift pattern is unique to the site
- First 12 weeks are daytime training
- After training: 84 hours biweekly
- Work holidays are observed

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

- 2+ years of experience in a technical support or data center role, working with Electrical and Mechanical Data Center Systems.
- Certification or degree in Electrical or Mechanical Technology.
- In-depth understanding of electrical and mechanical data center systems, including: Generators, transformers, electrical distribution gears, switches. Fire systems, UPS, ATS
Pumps, AHU, CRAH, CRAC. BMS, EPMS, and data trend analysis
- Strong hardware troubleshooting and issue resolution skills.
- Basic to intermediate system administration capabilities and experience with remote system administration.
- Ability to automate tasks using scripts.
- Skilled in project execution and planning.
- Strong documentation and knowledge-sharing practices.
- Demonstrated independent decision-making and innovation.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.