Customer Service Representative

Overview: In this role, you will serve as a key liaison between Internal teams supporting Fiserv merchants and our warehouse operations teams, ensuring timely resolution of issues while fostering strong relationships. The right candidate will be able to combine problem-solving and communication skills to minimize service disruptions and help to enhance merchant satisfaction. This position requires a proactive approach to account management and a commitment to delivering high-quality support within defined SLAs.

What You’ll Do:
• Act as a primary point of contact for internal inquiries, ensuring resolution within SLA and maintaining strong client relationships.
• Collaborate with internal operations teams to troubleshoot and resolve merchant issues efficiently.
• Analyze incoming requests to identify root causes and recommend process improvements.
• Communicate clearly and professionally with internal stakeholders.
• Provide timely reporting, follow-up, and escalation of issues to appropriate teams.
• Maintain accurate documentation of internal interactions and resolutions. •Work in an office environment, primarily at a desk using a computer for data analysis and communication.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Required Skills & Experience:
• 2+ years of experience in customer service, administrative support, and account/relationship management.
• Proven ability to manage multiple priorities independently in a fast-paced environment.
• Strong proficiency with Windows PC, Microsoft Excel, Outlook, and Teams.
• Excellent verbal and written communication skills with a customer-first mindset.
•Demonstrated ability to build and maintain professional relationships with clients and internal teams.

Preferred Qualifications:
• College degree or equivalent work experience.
• Familiarity with payment processing and Fiserv’s platforms, systems, and operational areas.
• Adaptability in dynamic environments with shifting priorities.
• Strong analytical and problem-solving skills.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.