Service Officer III

The Claims Support / Service Officer III role provides high‑volume administrative support and plays an integral role in supporting national and regional business partners. This position is responsible for ensuring accuracy, efficiency, and risk mitigation while delivering a consistently strong customer experience. The role requires the ability to manage multiple requests simultaneously, respond promptly to inquiries, and collaborate effectively with internal and external partners to improve the speed and quality of internal operations. Individuals in this role must demonstrate strong communication skills, attention to detail, and adaptability in a fast‑paced, changing environment while meeting defined service level agreements (SLAs) and operational metrics.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Minimum 1 year of administrative experience
High School Diploma (mandatory)
Strong working knowledge of Microsoft Office (Excel & Word)
Proficiency with Outlook
Excellent written and verbal communication skills
Strong organization, time management, and judgment
Comfortable managing sensitive/confidential information
Able to adapt in a fast-paced, changing environment
Willing to work onsite 5 days/week

Typing speed: 40–60 WPM
Insurance industry knowledge
Strong critical thinking skills
Post-secondary education

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.