Associate Director Clinic Operations

Insight Global is seeking an Associate Director of Clinic Operations to join a growing healthcare team. This role will provide operational leadership across multiple clinics and support the implementation of new initiatives. The Associate Director of Clinic Operations will oversee day-to-day operations in Ontario, Manitoba, and virtual clinics, ensuring efficiency and compliance. They will collaborate with senior leadership to drive clinic growth, profitability, and patient-centered care. Key responsibilities include managing staff, optimizing scheduling, and supporting onboarding and training programs. The role requires prior experience in healthcare operations, strong leadership skills, and the ability to foster cross-functional collaboration. Familiarity with EMR systems such as Cerner, Meditech, Oscar, PS Suite, and Accuro is essential. The successful candidate will play a critical role in streamlining processes and improving overall clinic performance.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

- Prior experience in clinic management or healthcare operations (primary care experience strongly preferred).
*this does not include rehab clinics, dental, ophthalmology (this is not preferred)

- Minimum 3 years in supervising clinic coordinators, medical office assistants (MOAs), and physicians while ensuring smooth day-to-day operations.

- Strong verbal and written communication; able to clearly convey decisions and updates across teams.

- Skilled in scheduling, onboarding, training, and resource allocation for physicians and staff.

- Technical Proficiency: Familiarity with EMR systems such as Cerner, Meditech, Oscar, PS Suite, and Acura; comfortable with hybrid/virtual work environments.

- Program Implementation: Proven track record of successfully launching and managing new healthcare initiatives

- Orientation: Collaborative, adaptable, and culturally aligned — thrives in a team environment without conflict or isolation telemedicine, Indigenous health programs).

Flexibility & Travel: Willingness to commute to multiple Ontario clinic locations and occasional travel to Manitoba (1–2 times per year).

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.