WFM Solution Architect

Insight Global is hiring a WFM Solution System Architect for Workforce Manager (WFM) market for one of our top HCM clients. You will be responsible for assisting HCM customers across various industries to solve their labor productivity, costs, industry-specific complexities, and scheduling needs.
This position will work directly with our clients to develop and implement processes that ensure effective implementation and support of our workforce management (WFM) solutions. The primary objective is to effectively troubleshoot any encountered issues and achieve a successful resolution. This role requires collaboration with cross-functional teams to drive sales, streamline implementation, and provide escalation support for clients.

ESSENTIAL RESPONSIBILITIES
Develop overall architecture of WFM systems to ensure the solution meets the clients needs, including the right technologies, frameworks, and tools.
Work with customers to solve business challenges specific to their industry market.
Collaborate with stakeholders, and end-users, to gather and document functional and technical requirements for the WFM system, ensuring seamless integration with other organizational systems (e.g., HR, payroll, CRM, ERP) for smooth data flow and accuracy.
Assist with sales education and coordinate training efforts relative to product offerings across industries.
Create and deploy customer support best practices for the vertical area of responsibility.
Provide direct support for escalated customers.
Act as the vertical product/industry liaison to Sales, Implementation, and Service support.
Act as an advisor to the Product Management group to ensure effective vertical positioning of WFM solution set.
Assist in the creation of vertical presentation/demonstration materials.
Perform other related duties as assigned.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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TO SUCCEED IN THIS ROLE: Requirements
5+ years of experience in a leadership, finance, or operations capacity in any industry.
Experience creating business processes, setting labor standards, and creating schedules.
BONUS POINTS FOR THESE: Preferred Qualifications
Experience working with the Kronos or workforce management solution.
Previous business services and/or business software experience.
Excellent verbal, written communication and presentation skills are required.
The ability to conceptualize, negotiate, and sell ideas internally and externally is essential.
Ability to generate and implement concepts, ideas, and plans while functioning in a flexible, constantly changing environment is necessary.
Must be a strong team player.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.