Operations Coordinator

JOB PURPOSE / SUMMARY

The Operations Coordinator is responsible for coordinating and scheduling all technical staff, including Programming and Field Technicians. This role involves managing daily service schedules, responding to customer inquiries, and optimizing field operations for maximum efficiency and customer satisfaction. This role is responsible for ensuring work and service orders move through the execution phase and when finalized are submitted to our billing department for invoicing. This position is part of the Operations Team and reports to the Operations Manager.

This role will have an estimated annual base salary of $55k-$60k CAD.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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Experience:
· Previous experience in dispatching, customer service, or field operations is highly preferred.
· Knowledge of scheduling software or service management tools is a plus.

Skills:
· Strong organizational and time-management skills.
· Excellent communication skills, both verbal and written.
· Ability to work under pressure and prioritize tasks effectively.
· Proficient in using computers and office software (e.g., Microsoft Office, service dispatch systems).
· Strong problem-solving skills and ability to think on your feet.
· Customer-focused with a professional, friendly demeanor.
· Ability to work independently and as part of a team.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.