As a system monitor, your primary responsibility will be to monitor the online system. Whenever anomalies or unusual incidents occur, promptly report them to management and the Corporate and Operations Support Teams. Youll serve as the first point of contact for incidents, managing and coordinating all necessary support until the issue is resolved. Effective communication is crucial in this roleyoull keep Scientific Games management and the Lottery informed by communicating incidents and relevant reports as needed. Additionally, youll be accountable for ensuring that all projects and tasks are completed within specified timelines and contractual requirements. Creating and maintaining operational procedures will be part of your responsibilities, streamlining processes for maximum efficiency. As the person responsible for software deployment management, youll ensure smooth transitions into the production environment. Within corporate guidelines, youll also build, maintain, and coach the operations staff. Regular check-ins with customers via meetings or conference calls will be driven by their needs. Ongoing training on operational processes is essential to maintain a complex system with maximum reliability. Your ability to work with all levels of management and communicate problems effectively and efficiently is crucial. Additionally, youll need to have a flexible work schedule to cover system emergencies during off-hours and be prepared to fill in for absent staff members to support the operations department.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
Bachelor's degree in computer science, IT, or related fields
Ability to work cross functionally across internal management and external customers
Ability to communicate with all levels of management
Ability to interact and communicate at all levels with the customer utilizing all forms of communication
Ability to work in and lead a team environment.
Intermediate to advanced computer software and hardware knowledge (i.e., Microsoft Office Products, routers, firewall and network monitoring)
Ability to quickly learn and understand modern technologies.
Strong time management skills
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.