It Help Desk Technician

Insight Global is seeking a IT Helpdesk Technician for a credit union in
Willoughby, OH. This person will be responsible for ensuring efficient operation of hardware, software, and core systems. This position is key in supporting branch and back-office technology, maintaining system documentation, and ensuring prompt resolution of IT-related issues in accordance with internal policies and service standards.

Key Responsibilities:
• Be the first point of contact for technical issues submitted via phone, email, or ticketing system.
• Provide hands-on and remote support for desktops, laptops, printers, phones, mobile devices, and other peripherals.
• Support and troubleshoot credit union-specific applications.
• Perform user onboarding/offboarding, including hardware setup, user account provisioning, and access configuration.
• Manage support tickets in the help desk system, ensuring timely response and accurate documentation of all actions and resolutions.
• Maintain and update internal IT documentation, including system configurations, procedures, known issues, troubleshooting steps, and asset records.
• Troubleshoot basic network issues
• Maintain IT hardware inventory, coordinate asset deployment and recovery.
• Collaborate with vendors and escalate issues as needed.
• Participate in IT projects and contribute to the implementation of new systems and upgrades.
• Educate employees on new tools, best practices, and IT policies.



Compensation:
$50,000 to $65,000 per year annual salary.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role include: Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 2+ years of experience in an IT support/help desk role, ideally within a financial institution or credit union
• Associate degree in Information Technology, Computer Science, or a related field, or equivalent experience
Proficient in Microsoft 365, Windows 10/11, Active Directory, and remote support tools

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.