This position is willing to pay $55,000-$57,000 depending on experience and qualifications.
You will impact the lives of your customers while working in an environment of respect, empowerment, and professional development. Your customer service expertise and financial background will allow you to help families purchase high quality homes in your community. You will act as a liaison between the borrower, sales team, and underwriting department to ensure a helpful and friendly home buying experience.
Primary Responsibilities
Positively impact the customer experience, while maintaining frequent communication and providing exceptional customer service to homebuyers
Maintain ongoing communication with our clients Mortgage and Homebuilding staff throughout the entire loan process
Manage multiple loan files, collect and record customer information, and ensure timely processing of mortgages
Set up loan files, order all exhibits (i.e., VOE's, VOD's credit report, etc.), and follow up on submitted and pending loans.
Coordinate closing paperwork, ensure accuracy and completeness of loan files prior to passing to the closing department
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
Human Resources Request Form. The EEOC "Know Your Rights" Poster is available
here.
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Excellent customer service, and strong oral and written communication skills
Strong organization skills, attention to detail, and ability to multi-task
At least 2 years of experience processing loans, preferred
Working knowledge of real estate documentation, underwriting policies, compliance, and procedures, preferred
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.