Customer Support Representative

This is a dual role designed to provide backup support to our customer service team while assisting with backend billing and administrative tasks. You’ll work closely with a tenured Customer Service Representative to shadow, train, and eventually grow into a more senior role. This is a great opportunity for someone looking to build a long-term career in a stable, team-oriented environment. This position is 5 days onsite Monday through Friday 7:30am-4:00pm or 8:00am-4:30pm.

Key Responsibilities:
• Assist with customer service inquiries via email and phone, supporting both the sales and service sides of the business.
• Manage order entry and help facilitate internal sales processes.
• Provide backup support for billing and invoicing tasks.
• Help coordinate administrative moves and updates related to customer accounts.
• Maintain accurate records and documentation across systems.
• Shadow and learn from senior CSR to eventually take on more responsibility.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• Previous experience in customer service or administrative support.
• Strong attention to detail and organizational skills.
• Comfortable working in a fast-paced, team-oriented environment.
• Excellent communication skills, both written and verbal.
• Willingness to learn and grow within the company.
• Must be reliable and able to work 100% onsite.

Experience in the manufacturing, fabrication, construction, or similar industry.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.