IT Help Desk

Job Description:
We are seeking a highly experienced IT Help Desk Technician to support a 170‑user environment within a construction sales organization. This person will serve as a core member of a small IT team, responsible for troubleshooting all incoming tickets, supporting end users across office, HR, and shop floor environments, and assisting with the network and infrastructure that keeps the business running.
This role requires strong customer service skills, broad technical troubleshooting capabilities, and the ability to operate independently in a fast‑paced, hands‑on environment.

Day‑to‑Day Responsibilities
• Serve as the primary Help Desk technician supporting 170+ internal users across multiple departments (HR, office staff, shop workers, remote employees).
• Manage, troubleshoot, and resolve all incoming IT support tickets from the organization.
• Deliver high‑quality customer service and clear communication to non‑technical users.
• Deploy and support Dell desktops, laptops, and peripherals.
• Support and administer SonicWall and Fortinet firewalls as needed.
• Troubleshoot networking issues related to Ubiquiti access points, Dell switches, and general LAN performance.
• Maintain, troubleshoot, and repair office and shop printers.
• Support the broader IT environment, including the network infrastructure that keeps systems connected across locations.
• Collaborate closely with a small IT team while also taking ownership as an independent problem solver.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Required Experience
• 5+ years of experience in an IT Help Desk or Technical Support role.
• Hands‑on experience deploying Dell computers and workstations.
• Strong troubleshooting and administration experience with:
○ SonicWall firewalls
○ Fortinet firewalls
• Basic networking exposure, including troubleshooting:
○ Genetec (Genesis) systems
○ Ubiquiti networks
○ Dell routers and switches
• Active Directory experience, including password resets, group membership, and account administration.
• Strong background in printer support, including configuration, troubleshooting, and maintenance.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.