Insight Global is seeking a Customer Care Associate for one of our clients who is a growing leader in education, operating schools and educational programs around the world that span the life cycle of a student from early learning to higher education. This role will sit remote but needs to be local to Ohio. This role will be required to work Monday through Friday 7:30-3:30pm EST. This is a contract opportunity through the end of October.
In this role you will be responsible for the initial contact with customers to understand and document reported issues. You will accurately document users' information, triage steps and resolutions/escalation notes. Most of the calls will be between 3-5 minutes long where your main goal is to get all of the caller's information accurately and let them know what triage steps are next. You will be expected to handle about 80+ calls per day during our clients busy season. We are expecting these people to have a high level of emotional intelligence and be able to remain calm when times are tough and stressful. We need people with a calm demeanor and the ability to resolve solutions quickly and effectively.
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- 2+ years of experience in customer service/call center environments
- Comfortable taking live phone calls (inbound and outbound)
- High emotional intelligence
- Strong verbal and written communication
- Local to OH (ideally in the Parma or Columbus area)
- Comfortable working Monday through Friday 7-3:30pm EST
- Experience working with a ticketing system (ideally Zendesk)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.