Job Description
• Serve as part of the Engineering Helpdesk, providing day-to-day customer support engineering for internal teams and external customer-facing needs
• Assess incoming engineering work requests within 24 hours, determine ownership, and prioritize based on urgency and impact
• Support external customer-related issues, including Rapid response to product failures or field issues
o Identifying and correcting design gaps or product offering issues (e.g., component visibility, system functionality)
• Perform deep root cause analysis using disciplined problem-solving methodologies (including 8D) — no surface-level or “service-only” fixes
• Develop and implement both short-term corrective actions and long-term design improvements
• Contribute to new technology development, supporting projects from idea and concept through design, validation, and production
• Collaborate cross-functionally with test technicians, electrical engineers, manufacturing, and other engineering teams
• Act as a key connector (“the glue”) to help move solutions forward efficiently and effectively
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Bachelor’s degree in Mechanical Engineering (or related discipline)
• Strong mechanical engineering background with some exposure or interest in Electrical Engineering
• Proven experience with root cause analysis and structured problem-solving
• Comfortable working in environments where priorities can change quickly
• High energy, intellectually curious, and willing to dig deep to find the right solution
• Experience using Creo (3D CAD) or similar design tools
Nice to Have Skills & Experience
• Experience in manufacturing, heavy equipment, or construction equipment industries
• Prior work supporting customer-facing engineering or field issue resolution
• Experience developing products or components from concept through production
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.