Job Description
Insight Global is looking for a Level 2/3 End User Support Analyst to join one of their largest cosmetic clients. This person will be sitting 5x a week onsite in Groveport, OH for the 10am-6pm shift. They will be joining one other individual in this warehouse distribution location in support of 200 end users providing both onsite and remote support for any level 1 escalated issues that include Network Connectivity, Lenovo Hardware, Zebra branded printers and RF Guns, Office 365, Microsoft Teams, Microsoft Intune, AV Setups, etc. utilizing the ticketing system ServiceNow. They need to be passionate about this work and have the desire to stay long-term.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
5-10 years of experience providing Help Desk Support
Windows proficiency
Office 365 proficiency (Microsoft Shop)
Experience with Microsoft Intune to manage both computers and mobile devices
Experience troubleshooting Lenovo laptops and desktops
AV Support experience (Polycom gear)
Nice to Have Skills & Experience
Warehouse distribution experience
Servicenow
Knowledge on Zebra Branded printers and Zebra Branded RF Guns (configuring, troubleshooting, and replacing)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.