* Top 3 skills needed: Attention to Detail. Pharmaceutical Knowledge, Ability to multitask.
* Support the execution of recall management in 15 distribution centers.
* Contribute to the proper management of product quality complaints and adverse events in accordance with company policies, directives and standard operating procedures.
* Report process metrics relating to timeliness of complaint investigations and quality of complaint records.
* Document and follow-up on any investigation summaries provided by supplier or manufacturer identifying root cause and any corrective actions pertaining to complaints.
* Collaborate with the internal sales team when communicating with customers requiring customer outreach and follow-up.
* Draft communication with suppliers and ensure follow-up with suppliers meet established workflows and service level agreements (SLA).
* Acts as quality process subject matter expert as assigned to support continued process definition, mapping, and documentation.
* Partners with supplier relations & procurement teams as a quality liaison to key distribution suppliers including manufacturers of Covetrus products.
* Manages supplier-related data within the Covetrus electronic Quality Management System (eQMS) software application.
* Collaborate with the internal teams, Master Data, Operations, Safety, Regulatory Compliance to understand new products and system attributes needed to approve products
* Reviews product attributes to ensure accuracy and consistency across product lines
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.