Secret Application Manager

• Software Management: Install, configure, and maintain complex software packages on multiple Linux-based HPC systems.
• User Support: Provide direct technical support by responding to and resolving user-submitted ServiceNow tickets for the assigned application portfolio.
• Troubleshooting: Diagnose and resolve complex application failures, including OS-level issues such as library dependencies and driver conflicts.
• Validation & Testing: Test and validate application functionality through system changes like maintenance, OS upgrades, and new system deployments.
• Maintenance: Deploy software patches and updates to resolve bugs and address security vulnerabilities.
• Compliance: Ensure all software management tasks adhere to established Standard Operating Procedures (SOPs), including formal Request for Change (RFC) processes.
• Collaboration: Collaborate with internal technical teams and external software vendors as necessary to resolve complex application-related issues.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

A Bachelor's degree and 2+ years of related experience, OR an equivalent combination of education and experience including at least 2 years in an HPC environment.
• Demonstrated experience installing and managing software in a Linux/UNIX command-line environment.
• Experience with shell scripting (e.g., Bash, Perl, Python, Lua) in a Linux environment.
• Experience troubleshooting software installation and runtime issues (e.g., library dependencies, environment variables).
• Experience with MATLAB in an HPC context (installation, configuration, troubleshooting).
• Experience providing user support via a ticket-based system (e.g., ServiceNow).

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.