Tier 2 NOC Specialist

· Acts as an escalation point for OARnet customers, providers and ServiceDesk staff; assigns and manages tickets in an ITIL environment to ensure that network changes and problems adhere to standard operating procedures.

· Emphasizes written procedures while supporting the ServiceDesk staff; ensures work follows established NOC processes and operational standards.

· Works with general guidance to evaluate, develop and implement enhancements to OARnet routers and switches to maintain and improve the OARnet network in accordance with established IT processes and operational standards.

· Participates in change control by developing, reviewing and implementing MOPs (Method Of Procedure) and documentation for the OARnet Engineering change process.

· Works with general guidance to assess and report on the impact of network outages and scheduled vendor maintenance to OARnet services and customers. Responds to customer availability, security and performance problems in the fulfillment of customer Service Level Agreements (SLAs).

· Works with national carriers to troubleshoot and resolve complex network issues with limited supervision; provides guidance to national carrier technical staff to identify problems in infrastructure outside of OARnet’s administrative control.

· Coordinates with OARnet’s Tier 3 and Client Services groups in the development of network architecture solutions that align with OARnet’s technology services roadmap.

· Evaluates current and developing technologies to provide information about system capabilities, limitations, and requirements.

· Sets a tone of professionalism in the NOC that is consistent with organizational goals.

· Mentors junior network staff.


May be required to be available during off duty hours and/or on call. Once trained, the person in this position will be part of a weekend rotation. Positions currently available are on the 2nd and 3rd shifts.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Required Education/Experience:

· Bachelor's degree or an equivalent combination of education and experience.

· 2 years of previous professional experience working in a network operation center or supporting a service provider network.

· Working knowledge of fundamental networking concepts and protocols.

· Demonstrable ability to configure and troubleshoot Juniper or Cisco routers and switches.

· Knowledge of wave division multiplexing and Metro Ethernet technologies.

· Possesses a current Juniper or Cisco Specialist level certification.

· Working knowledge of scripting and automation tools such as Python and Bourne Shell in a Unix environment.

· Strong oral and written communication skills.

Bachelor's degree in a technical field or an equivalent combination of education and experience.

· 4+ years of experience supporting Juniper routing and switching in large-scale service provider IP/MPLS network.

· Experience troubleshooting TCP/IP, IPv4, IPv6, MPLS, IS-IS, OSPF, BGP, MSDP, PIM, IGMP, RSVP, VRRP and LDP protocols.

· Professional experience configuring and troubleshooting Juniper or Cisco routers and switches.

· Experience managing services that utilize wave division multiplexing and Metro Ethernet technologies.

· Possesses a current Juniper or Cisco Professional level certification

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.