Job Description
The primary function of the Service Delivery Specialist is to provide support to end users on all company supported applications and hardware. Support is provided via phone, chat service, and the self-service portal.
What you will do
Gather, record, and perform initial troubleshooting on customer technical issues via phone support.
Handle tickets coming in through the self-service portal and answer incoming chat requests.
Manage personal ticket load and ensure timely resolution
Stay current with all products and services by attending trainings, meetings, and reading all provided documentation
Other duties assigned by management.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
2-3 years of experience in a customer support role
Experience in a help desk or call center environment is a plus
Proficiency with Microsoft Office Suite
Phone Support experience
Nice to Have Skills & Experience
Prior experience in a help desk or call center environment
Technical trouble shooting experience
Experience with a ticketing system
They use Service Now
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.