Insight Global is seeking a Field Support Technician for one of our clients in the education management space. This role will be onsite in Columbus, OH and include travel to multiple sites to help support hardware and software issues on a weekly basis. This role will be Monday through Friday and require travel outside of the Columbus area about 10% of the time.
In this role, you will be responsible for supporting multiple different locations (schools) in the greater Columbus area. You will install, configure, maintain and troubleshoot hardware and software not limited to projectors, smart boards, scanners, and printers. We are looking for someone who has strong customer services skills as well as hands on IT support as you will be interacting with customers on a daily basis. You will be responsible for documentation as well, creating and maintaining detailed records and notes relating to projects, hardware and procedures.
Additional Responsibilities Include:
- Support a collaborative working environment in which technology resources are available so that staff can perform efficiently, and students can be successful learners.
- Communicate effectively with administrative staff, school principals and teachers.
- Maintain a positive attitude and support of the organizations initiatives and assignments.
- Able and willing to travel overnight (up to 10%) and as needed intrastate.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
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- 3+ years of experience supporting Windows environments (m365 ideally)
- Experience supporting hardware and software issues (ideally in a school environment)
- Good customer service skills
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.