Customer Service Specialist - Collections

Post Date

Jun 26, 2024

Location

Columbus,
Ohio

ZIP/Postal Code

43231
US
Aug 12, 2025 Insight Global

Job Type

Contract

Category

Customer Service

Req #

CLV-714101

Pay Rate

$14 - $22 (hourly estimate)

Job Description

Contacts delinquent customers by telephone or mail to collect past due payments or to make alternative payment arrangements. Establishes and maintains files relating to collection activities. Uses basic skip tracing to locate delinquent customers. Recommends action for management decisions in dealing with repossessions, bankruptcy, and/or foreclosure. Arranges for appropriate bank and/or legal action based on account analysis and as directed by manager.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

* Call Center experience

* Ability to work independently

* Must have a desire to educate and assist troubled customers

* Must demonstrate the ability to effectively communicate over the phone in a professional and personable manner within time constraints

* Strong negotiation skills

* Ability to understand complex processes

* Must be able to easily adapt to change and embrace continuous improvement

* Must be goal-oriented and self-motivated

* Must be comfortable using a computer and keyboard

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.