A client of Insight Global is looking for Customer Support Reps to work remotely. Day to Day includes: Pay Rate : $17.50
Field customer inquiries via phone, email, and chat
Deliver an exceptional customer experience on a regular basis to all customers
Adapt to the technical knowledge level of the caller
Own and manage customer issues and communicates regularly and in a timely manner with customer
Analyze issues and work efficiently with customer towards a resolution
Act with sense of urgency, advocate for customer and exhaust all possibilities to resolve customer issues
Guide customer on walkthroughs about product/service features
Navigate multiple systems and tools efficiently to assist in research and resolution of customer issue
Apply advanced troubleshooting and problem-solving techniques to resolve system problems
Represent the company brand and exercise retention efforts when appropriate
Responsible for capturing and recording relevant data about the customer and nature of the interaction including actions and steps taken to resolve the issue in the CRM ticketing system
Work with confidential customer information
Thrive as a team player in a high-energy, change-oriented environment
Demonstrated ability to maintain a calm demeanor in a fast-paced environment
Performs other related duties and assignments as required and as assigned by supervisor or manager
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
Human Resources Request Form. The EEOC "Know Your Rights" Poster is available
here.
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https://insightglobal.com/workforce-privacy-policy/ .
2 years of job-related experience in a call center environment
2 years of customer service experience
2-3 years of computer usage experience
Excellent communication skills
Experience guiding customers through problems step-by-step and resolving their issues
Ability to handle 10-40 calls a day
Highly proficient with Microsoft Applications including tech savvy and proficient with documentation Outlook, Excel, Word and Access
Minimum Education: high school diploma or GED (will have to provide proof upon offer acceptance)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.