Job Description
We are seeking a Senior Software Developer 2 to lead the design, development, and ongoing evolution of enterprise Contact Center solutions, with a focus on outbound dialer platforms.
This role will own the application and service layer connecting dialer technologies with core enterprise systems, enabling scalable and intelligent outbound engagement. You will have end-to-end ownership across design, development, deployment, and optimization of mission-critical systems.
Key Responsibilities
• Own development and continuous improvement of contact center applications, including outbound dialer programs and supporting integration services
• Design and build APIs and microservices connecting dialer platforms with enterprise systems (customer data, policy systems, lead sources, servicing platforms)
• Develop and maintain the application layer supporting outbound dialing, including:
○ Lead ingestion and segmentation
○ Workflow orchestration
○ Campaign execution and results processing
• Enable seamless data flow across real-time and batch integrations
• Support production systems by troubleshooting issues, performing root cause analysis, and implementing long-term fixes
• Drive performance, scalability, and reliability improvements across platforms
• Partner with business and operations teams to deliver new outbound engagement capabilities
• Act as a technical lead, influencing architecture and development standards
Mentor team members and promote engineering best practices
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 7+ years of .NET / C# development experience
• Experience building APIs and backend services
• Experience with system integrations across multiple platforms
• Hands-on experience with CI/CD pipelines (Azure DevOps, GitHub, Jenkins, etc.)
• Experience supporting production systems (troubleshooting, performance tuning)
• Strong understanding of scalable system design
• Ability to take ownership and solve complex problems
• Experience mentoring others or contributing to technical direction
Strong communication skills across technical and business teams
Nice to Have Skills & Experience
• Experience with contact center technologies or outbound dialer platforms
• Experience with NICE (CXone or similar platforms)
• Exposure to AI or intelligent automation within contact centers (e.g., predictive dialing, routing)
• Experience with event-driven architecture or messaging systems
• Cloud experience
Background in financial services or insurance
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.