Remote Digital Asset System Support Specialist

Insight Global is seeking a Cybrarian / Digital Asset System Support Specialist for our largest Medical Device client for a remote contract opportunity through the end of the year with likely extension into next yearThis position can sit remotely - but must be in EST or CST time zone.



This individual will be responsible for:

* supporting the end users of our Digital Asset Management platform and handling any questions, requests, or ad hoc requests in regards to the system

* Providing global "hypercare" -- working with the stakeholders with issues regarding the system -- coaching, working through problems, helping to submit tickets, etc

* Doing, at times, heavy data entry and Excel work to organize and tackle our massive backlog of Digital Assets

* Joining Scrum Team calls to understand new upcoming features and communicate issues from end users

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

MUST HAVES:

* 3+ years' of professional working experience -- must strong professional communicators and have experience/comfortability running meetings or presenting

* Experience as a System Administrator, Software Support, SaaS rollout/implementation, or similar

* Advanced level Excel experience -- Pivots, VLookup, working with larger data sets





SOFT SKILLS:

* Proactive Problem-solvers -- someone that can think on their feet to tackle issues + eager and hungry to learn

* Customer Service -- willing to go over the top to assist and troubleshoot

* Detail-oriented & process driven -- impeccable accuracy regarding data and filing

* Strong communicator -- can collaborate with all levels of team structure and other peer support staff (including contractors), can present and lead meetings, etc.

* Medical Device/Pharma/ Life Sciences industry experience

* Aprimo software +++++

* Digital library management / Digital Asset experience, including:

* indexing and creating taxonomy structures

* strong knowledge of digital asset ingestion

* digital cataloging, and archiving techniques

* Knowledge of digital asset taxonomies, vocabularies, and general schemas in relation to assets

* JIRA (or similar project management tools) for documentation and workflow management

* Experience with Adobe Creative Cloud, or Drupal, or other mainstream content management and publishing tools

* BS/BA degree or equivalent experience or certifications

* Familiarity with video, audio, and image encoding formats and their respective applications

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.