Collections Rep

A client in the Cincinnati market is looking to hire a Collections Rep for a 6 month contract to hire opportunity.
This individual will play a key role in managing customer accounts, resolving outstanding balances, and ensuring accurate and timely AR processing. This is a fast-paced, high-visibility role that requires strong communication skills, attention to detail, and the ability to fully own and resolve collection efforts end-to-end.
• Manage and resolve outstanding B2B receivables, including large-balance accounts
• Own full-cycle collections activities (inbound/outbound calls, email communication, and account follow-up)
• Prepare and issue accurate invoices while maintaining detailed account records
• Analyze aging reports and prioritize accounts based on delinquency and risk
• Investigate billing discrepancies and partner with internal teams to resolve issues
• Serve as a liaison between internal stakeholders and external customers to ensure timely resolution of payment issues
• Document all collection activities, account updates, and system issues accurately
• Ensure compliance with company policies, procedures, and AR service-level agreements
• Utilize reporting tools (including Power BI dashboards) to track and manage portfolio performance
• Manage a dynamic portfolio of high-value accounts (typically $10K+ past due)
• Balance multiple priorities throughout the day (collections efforts, customer calls, internal meetings, and reporting)
• Work in a highly collaborative but fast-moving environment where priorities shift frequently
Participate in initial onsite training (3 weeks) followed by a fully remote schedule, with occasional quarterly onsite meetings

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 2+ years of experience in Accounts Receivable or Collections
• Proven experience managing inbound/outbound calls and email communication with customers (preferably B2B)
• Experience handling large-balance collections and fully resolving accounts (not just routing calls)
• Proficiency with accounting systems (e.g., JDE, First Invoice, or similar)
• Strong Microsoft Excel skills
Ability to multitask and manage a high-volume workload in a fast-paced environment

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field
Experience working with long-term contracts or complex billing structures

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.