Job Description
We are looking for an Office Manager for a vascular surgeon's office in Wilmington, NC. The Office Manager will oversee all front-office, financial, and administrative functions of the practice, serving as the operational and financial liaison between patients, staff, and external billing vendors. This individual must be fluent in Athenahealth and RCM management and possess strong analytical and interpersonal skills, and demonstrate a
proactive, solutions-oriented approach to leadership. The Office Manager will execute practice strategies for collecting copays, deductibles, and self-pay finances.
Key Responsibilities
Financial Management:
• Oversee and execute patient-facing financial operations: copay collection, patient balances, and payment plans.
• Verify insurance eligibility, benefits, and authorizations using Athenahealth.
• Collaborate with outsourced billing/coding service to reconcile collections and track A/R.
• Monitor KPIs including days in A/R, collection percentage, and copay capture rate.
• Prepare and present monthly financial performance reports to the CEO and COO.
Front Office Leadership:
• Supervise and train front desk staff to ensure excellence in scheduling, patient communication, and check-in/out. Fill in for vacations and PTO of the front desk.
• Manage patient experience and service recovery when necessary.
• Maintain workflow integrity and compliance within Athenahealth.
Administrative Oversight:
• Manage vendors, supplies, and administrative policies.
• Ensure HIPAA compliance and support the physician with operational improvements.
• Implement process efficiencies using Athenahealth and technology tools
Expected pay: $75-$110k
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Bachelor’s degree required (Business, Accounting or related field) or relevant years of experience.
• 3+ years of medical office management experience.
• Proficiency in Athenahealth.
• Demonstrated success managing collections, patient payments, and front desk operations.
• Excellent communication, leadership, and organizational skills.
• Tech-savvy, analytical, and highly proactive.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.