DAY TO DAY:
Ensuring accurate execution of detailed and approved requests in customers' production environments
Adhering to and carrying out Change Enablement processes and policies of Cisco and customers
Support Change Managers on Change Advisory Board (CAB) meetings (whether internal and external)
Take all appropriate steps to mitigate risk of impact to customers' production environment due to implementation of approved changes
Validate service request execution process prior to production implementation
Conduct post-change QA testing to validate successful service request completion and to reduce risk of service impacting events resulting from the change
Serve as first point of escalation for failed service requests/changes; conduct change backouts to the point of pre-change baseline
Provide continual communication to customers before, during and after execution of approved service requests
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
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https://insightglobal.com/workforce-privacy-policy/ .
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.