Job Description
Ensure seamless implementation of large-scale projects for branch sites
and Remote ATMs.
• Support high volumes of activity associated with simultaneous project efforts.
• Provide bulk project support involving potentially thousands of devices and sites.
• Provide repeatable process engineering and new installation implementation support.
• Provide central point of contact for resolution and escalation of issues experienced by
field teams.
• Minimize aborts by providing real time implementation management, technical
expertise, and guidance on installation issues as they occur.
• Interact daily with Project Management and the client on project performance and keep abreast of new requirements
- Work with minimal supervision; demonstrate strong self-initiative, resourcefulness, and accountability
- CE2 - Must have valid CCNA
- CE3/4 CCNA and CCNP
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Implement & configure Cisco SDWAN appliances, switches, and wireless APs at the client
sites utilizing Cisco Catalyst SDWAN, and Cisco Catalyst Center
• Focal point for circuit installations and testing.
• Perform pre- and post-checks on equipment.
• Troubleshoot and resolve any technical issues occurring during implementation.
• Provide daily reports to management.
• Ensure clean turnover to production.
• Work directly with onsite technicians to install equipment.
• Work with Telco carriers on any circuit related issues and lead head-to-head testing.
• Troubleshoot any network connectivity issue
• Capture post-change statistics for verification against pre-change statistics
• Check technicians on/off premise with SOACC security group
• Provide escalation to project team for any issues that require additional attention
and/or direction
• Escalate any pre-existing issues to Day 2 Ops
SDWAN setup is currently Palo Alto and hardware used is ION3000 and ION7000 which are CloudGenix devices.
Engineers need to work on Palo Alto SDWAN devices ( Configuration on existing ION SDWAN devices and building a new site with ION devices installation & configuration ).Hence, it's good to have candidates with Palo Alto SDWAN experience and sound knowledge. Otherwise, engineers will need trainings for Palo Alto SDWAN solution.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.