A client of Insight Global is looking for a Certificate Manager to join their team. This person will be responsible for managing and procuring certificates for a dedicated customer. The ideal candidate will have strong customer service experience with the ability to communicate professionally. They will act as the liaison between the customer and the engineering team to ensure all certificates are renewed and procured in a timely manner, this includes providing status reports to the customer in the form of daily email communication, weekly meetings, and quarterly business reviews.
Responsibilities:
Responsible for implementing new or renewal certificates for up to 11,000 certificates annually
Utilize reports from Venafi Certificate Management System to manage certification expiration
Execute the ordering of expiring Certificates on Customers behalf
Follow up and escalate certificates renewals with relevant parties (90, 60, and 30 days escalations) and renew device certificates
Procure new certificates for any new web services
Follow up and escalate certificate with relevant parties to installation of new certificate
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
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Proven experience working with F5 technology to plan, schedule and validate data
Understanding of certificate management principles
General understanding of what certificates are needed for certain devices and technologies ie. firewalls, load balancers, routers, switches etc.
Experience using a certificate management platform to run reports, and manage renewals & requests
Strong presentation skills
Professional written and verbal communication skills
Ability to work independently with a desire to learn
Strong time management skills
Experience with Venafi certificate management platform
Experience with Excel PivotTables and PivotCharts highly preferred
Familiarity with Webex meetings
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.