IT Business Analyst

• Gather and define business and functional requirements for enrollment and student success systems
• Support initiatives across ERP, digital workflows, and engagement platforms
• Analyze and document current-state vs future-state processes
• Collaborate with technical teams to ensure requirements are clearly understood and delivered
• Help manage priorities, timelines, and resource alignment
• Support testing efforts and review of delivered solutions
• Work closely with functional teams in enrollment and student success areas

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 1+ years of relevant experience with Masters degree OR 2+ years of experience with a Bachelors degree – HARD REQUIREMENT
• Experience as a Business Analyst experience in a higher education environment with an emphasis on IT systems related to student data/processes/systems
o IE – financial aid, enrollment, admissions, etc.
• Experience gathering business + functional requirements
• Ability to document and improve business processes
• Experience working cross-functionally with developers, architects, and stakeholders
• Strong communication + stakeholder engagement skills
• Exposure to Ellucian Banner or similar SIS platforms

• Certifications: CBAP, CCBA, ECBA
• Experience with:
o ServiceNow
o Microsoft Office (Excel, Visio, PowerPoint)
o Google Docs / Teams
• Experience supporting testing / QA / solution validation

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.