TEIM Account Specialist 2

Position Summary
The TEIM Account Specialist plays a critical role in supporting telecom expense and inventory management services for assigned client accounts. This position is responsible for maintaining accurate inventory records, supporting financial and administrative processes, and ensuring exceptional client service through effective account coordination. The specialist serves as a key liaison between clients and internal teams, helping drive operational efficiency and service delivery excellence. A strong focus on inventory management, data accuracy, and process compliance is essential for success in this role. The individual will leverage TEIM’s proprietary systems and ERP platforms to track assets, reconcile inventory, and generate meaningful reporting. In addition, the TEIM Account Specialist assists with account management activities, recurring client communications, and issue resolution. The role also supports sales and account growth initiatives through proposal preparation, pricing updates, and identification of service enhancement opportunities. Cross-functional collaboration with procurement, warehouse, finance, and operations teams is a regular aspect of the position. This individual will contribute to continuous improvement efforts by documenting processes and recommending operational efficiencies. The ideal candidate is detail-oriented, analytical, customer-focused, and eager to develop their expertise within telecom, IT services, and managed services environments.
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Key Responsibilities
Inventory & System Management
• Track, maintain, and reconcile inventory utilizing TEIM proprietary systems and ERP platforms.
• Update inventory records accurately and ensure data integrity across systems.
• Support inventory audits, cycle counts, and physical asset verifications.
• Monitor inventory levels and identify slow-moving, obsolete, damaged, or excess inventory.
• Adhere to established inventory control policies, procedures, and documentation standards.
• Coordinate inventory-related activities with procurement, warehouse, and operations teams.
Financial & Administrative Support
• Assist with inventory-related accounting functions, including AP/AR support, costing, and reconciliations.
• Perform data entry, validation, and record maintenance within ERP and financial systems.
• Prepare and distribute reports related to inventory utilization, costs, and variances.
• Maintain complete and audit-ready documentation for inventory and financial activities.
Client Account Support
• Serve as a primary day-to-day contact for assigned client accounts.
• Respond to client requests and coordinate follow-up actions with internal stakeholders.
• Maintain accurate client records, service documentation, and account information.
• Support recurring account reviews and client communications.
• Escalate client concerns and service issues to the TEIM Manager as appropriate.
Sales & Growth Support
• Assist account managers and sales teams with renewals, proposals, and pricing updates.
• Identify and communicate basic upselling or service expansion opportunities.
• Prepare supporting documentation for client meetings, presentations, and business reviews.
Internal Coordination & Continuous Improvement
• Collaborate with internal departments to ensure seamless service delivery and operational accuracy.
• Document processes and procedures to support organizational consistency.
• Recommend and support efficiency improvements that enhance client experience and team performance.
• Share observations and feedback to improve internal workflows and operational effectiveness.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 3–5 years of experience in telecom expense management, inventory management, account support, operations, or a related administrative role.
• 3–5 years of experience working within the telecommunications industry.
• Strong attention to detail with the ability to manage large volumes of data accurately.
• Proficiency in Microsoft Office Suite, particularly Excel for data analysis and reporting.
• Experience performing inventory reconciliation, audits, and record management.
• Strong organizational and time management skills with the ability to prioritize multiple tasks.
• Excellent written and verbal communication skills.
• Customer-focused mindset with strong interpersonal and relationship-building abilities.
• Ability to learn proprietary systems, tools, and processes quickly.
• Basic analytical and problem-solving skills.
• Ability to work effectively in a collaborative, cross-functional team environment.

• Associate’s or Bachelor’s degree in Business, Information Technology, Operations Management, Telecommunications, or a related field.
• Experience with ERP, CRM, inventory management, or enterprise asset management systems.
• Knowledge of telecom expense management (TEM) or telecom expense and inventory management (TEIM) services.
• Experience within IT services, technology services, or managed services organizations.
• Exposure to inventory costing, financial reconciliations, and reporting processes.
• Experience supporting client accounts in a customer-facing or account management capacity.
• Understanding of telecommunications assets, circuits, wireless services, or network infrastructure.
• Familiarity with process improvement initiatives and operational efficiency programs.
• Experience preparing client-facing presentations, proposals, or business review materials

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.