Job Description
We are seeking a highly skilled and proactive Senior Windows Engineering Specialist to join our advanced engineering team. This role goes beyond traditional Tier 3 support, focusing on deep diagnostics and hands-on remediation of complex Windows endpoint issues. The ideal candidate is a technical expert who can independently investigate, resolve, and prevent system failures across enterprise environments.
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Key Responsibilities:
• Lead resolution efforts for Windows crashes, performance issues, and device-level failures.
• Perform in-depth analysis of Windows ETL trace logs, crash dumps, and system diagnostics.
• Act as the final escalation point for unresolved issues from Tier 3 support.
• Fix broken or malfunctioning machines — not just diagnose, but implement solutions.
• Mine system data to identify patterns, root causes, and opportunities for remediation.
• Develop and apply fixes, patches, and configuration changes to restore system health.
• Collaborate with infrastructure, support, and engineering teams to drive long-term solutions.
• Document technical findings, resolutions, and contribute to internal knowledge bases.
• Maintain strong follow-up practices to ensure issues are fully resolved and verified.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Expert-level experience in Windows OS internals, diagnostics, and hands-on remediation.
• Strong ability to read and interpret ETL trace logs, crash dumps, and performance data.
• Proven track record of fixing complex endpoint issues in enterprise environments.
• Excellent communication and follow-through skills to ensure resolution and accountability.
• Experience with data mining and analysis to support proactive remediation.
• Ability to work independently and drive investigations to completion.
Nice to Have Skills & Experience
• Microsoft certifications (e.g., MCSE, Windows Client/Server, MD-102).
• Experience with endpoint management tools (e.g., SCCM, Intune).
• Familiarity with scripting (PowerShell) for automation and diagnostics.
• Background in performance engineering, reliability engineering, or endpoint hardening.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.