One of the largest 3PL's is looking for a Remote, End User Specialist to join their growing team. This individual will be responsible for helping with a backlog of tickets on their Service Now ticket platforms and providing Tier 1/Tier 2 support. This individual will be a member of a 15 person team as they support, troubleshoot, and escalate tickets that come through the Service Now platform. This position will require excellent customer service skills, technical acumen and experience working in a helpdesk enviornment solving tier 1/tier 2 requests. We are seeking an eager to learn individual who maintains excellent communication skills, someone who is proactive and enjoys working with others to effectively drive results. If you are looking to take your helpdesk experience to the next level, this is your opportunity to join the best!
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1-2+ years working within a helpdesk/ desktop support (Tier 1 and 2)
Excellent customer service experience
Strong communication and eagerness to learn
Experience with ServiceNow (Open que to monitor system)
Experience with installing and supporting printers (Xerox and Lexmark)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.