Job Description
Insight Global is seeking an Operations Analyst for the Digital Service & Customer Experience team. This person will help manage ticket tracking for ad-hoc communications going out to customers. They will spend 70% of their day working on getting out communications requested by the business and 30% of their day maintaining detailed documentation, status reporting, and action item follow up to ensure deliverables are completed on time. The role partners cross functionally to gather information, resolve issues, document processes, and drive alignment across stakeholders. This person will also support broader project activities by understanding project plans, dependencies, milestones, and end to end process flows while remaining flexible and adaptable to shifting priorities in a fast paced environment. This role will be performed 4 days a week on-site in Charlotte, NC and the pay rate is between $39.50-45/hr.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 3+ years of experience in an operations/analyst role
• Intermediate Excel skills
• Hands on experience working with ticketing systems (Jira or similar) and project workflows
• Strong organizational skills with proven ability to manage multiple priorities simultaneously
• High attention to detail with strong follow through and execution skills
• Ability to understand project plans, milestones, dependencies, and operational process flows
• Bachelor’s degree in business administration, analytics, or a related field
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.