Job Description
Ensure employees have reliable IT support so they can complete daily work without disruption
Handle incoming technical issues through phone, email, and ticketing systems, prioritizing and resolving requests efficiently
Coordinate with external vendors and service partners to support hardware installs, network setup, and infrastructure rollouts
Respond to user inquiries and troubleshoot application, system, and connectivity issues in a timely manner
Document, track, and manage all support activity within an incident/ticket management system, escalating when needed
Create and maintain internal documentation outlining common issues, fixes, and troubleshooting steps
Partner with the broader IT team to support incident resolution, problem management, and root cause analysis efforts
Build strong working relationships with internal teams and stay aligned on upcoming office changes or project needs
Provide hands-on support including troubleshooting hardware/software and assisting with office setups, relocations, and equipment installs
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Degree in Information Technology, Computer Science, Business, or related field
Proven experience supporting multiple locations or operating in a field-based IT role
Solid understanding of networking fundamentals (LAN/WAN connectivity, troubleshooting, etc.)
At least 5 years of relevant IT support experience
Certifications such as A+, Network+, or Security+ are a plus but not required
Experience with Microsoft environments (O365, Windows 10/11, SharePoint)
Familiarity with mobile device support (iOS and Android)
Exposure to ITIL practices or certifications is beneficial
Experience managing desktops in a corporate environment (patching, antivirus, software deployment)
Strong understanding of network connectivity across office locations, field sites, or temporary setups
Demonstrated ability to provide high-quality customer support to end users
Comfortable working with vendors and internal stakeholders to resolve issues
Strong communication skills, both written and verbal
Ability to proactively troubleshoot, make decisions, and manage competing priorities in a fast-paced environment
Willingness to travel up to 25% across regional locations
Nice to Have Skills & Experience
Experience within the homebuilding or construction industry
Additional certifications such as Network+ or Security+
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.