IT Asset Management Analyst

Post Date

Nov 13, 2023

Location

Charlotte,
North Carolina

ZIP/Postal Code

28217
US
Apr 23, 2024 Insight Global

Job Type

Contract

Category

Customer Service

Req #

CLT-664367

Pay Rate

$21 - $31 (hourly estimate)

Job Description

A client is looking for an IT Assets Management Analyst to sit onsite 5 days a week in Charlotte, NC. This resource will be working on mobile asset management and analysis. In addition to keeping inventory and management of the assets, this resource will be customer facing dealing with external customers for their mobile devices, computers, and peripherals. This resource will be cleaning up the carrier accounts, making sure info in Ivanti (ticketing system) is correct, and using excel to organize and analyze the data. As the role progresses, there will be focus on hardware and software as well. This person will learn the ins and outs of ITAM process of all assets, but the focus will be to help clean up data and help improve and ensure processes are being followed.

Required Skills & Experience

* Strong excel experience

* Solid data entry experience

* Customer service skills

* Attention to detail

*Does not want someone seeking to be in the IT security field*

Nice to Have Skills & Experience

* BS Degree

* Asset or inventory management experience (specifically mobile device management)

* Invanti or ServiceNow ticketing experience

* Vlookups, Pivot table experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.