Looking for Issue Mgmt Business Analyst with minimum of 5 years experience.
Process Lead will partner with leadership and peer teams to drive process improvements, socialization and timely action to support mitigation of existing process gaps. The role requires strong communication and leadership skills, candidates are required to drive collaboration with teammates across organizations and with the management team to identify opportunities to improve processes and controls across technology for issue management.
Daily responsibilities will include oversight & governance of various issue management programs / workstreams focused on audit issue portfolio health, adherence to enterprise policies / guidelines, procedure generation & maintenance, thematic analysis, & enforcement of SLAs / consequence model. Team members will frequently be responsible for escalating outlier conditions to senior leaders and communicating at a rapid pace of the environment as well as adapting to changes frequently where needed.
Role Responsibilities/experience
Ability to coordinate across multiple groups, socialization across a matrix org
Documentation and project management skills.
Self-starter, follows through, does not shy away from confrontation or engagement with more senior resources
Maintaining progress mileposts.
Ability to update/manage procedures and produce executive ready documentation / overviews
Proven time management and organizational skills
Demonstrates accountability and ownership
Strong collaboration and partnering skills with ability to positively influence and motivate others
Drives timely decisions, knowing when to engage others for additional input and when to act independently
Ability to integrate and analyze data from multiple sources, draw conclusions, and provide recommendations
Proactive approach - ability to connect the dots, look across, and a love of problem-solving
Proven ability to manage multiple and often competing priorities in a global environment; ability to drive routines, projects and programs with a track record of successful execution / change
Communicates complex technical subject matter into clear, concise language suited for various audiences
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
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Advanced MS Office skills, especially Excel and PowerPoint
Proven ability to execute with accuracy, precision, and attention to detail
Demonstrated understanding of the importance of business ethics
Knowledge of Thematic Analysis is a plus.
Experience in a business controls or Risk Management role
Subject matter knowledge in technology and/or information security processes
Prior business process/project management or control framework knowledge
Familiarity with JIRA and Agile framework is a plus
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.