Desktop Support Tech

Post Date

Oct 24, 2023

Location

Charlotte,
North Carolina

ZIP/Postal Code

28273
US
Jun 24, 2025 Insight Global

Job Type

Contract-to-perm

Category

Desktop Support

Req #

CHI-660070

Pay Rate

$21 - $31 (hourly estimate)

Job Description

Insight Global is looking for a desktop support technician to work on site at our client site in Charlotte, NC. They are looking to have a walk-up desk for users who would like immediate help instead of waiting for the helpdesk. This person will be supported by a senior level technician who will be able to mentor them/assist them when needed.

Required Skills & Experience

5+ years desktop support experience

- Windows 10 is a must (but preferably Win 11 as well)

- M365 support experience, both local and cloud -- cloud based support experience is important

- Ticking System Experience (preferably ServiceNow)

Nice to Have Skills & Experience

- Power BI knowledge (strong plus)

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.