Job Description
Insight Global is looking for a Desktop Support Technician to facilitate the refresh of hardware (laptops & mobile devices) to bring equipment current with hardware standards and security policies. This person will be directly responsible for reimaging existing laptops and mobile devices, as well as deploying new laptops and desktops (and accompanying peripherals) for end users.
This role requires experience with larger scale deployments of Windows 10/11 computers, all Dell computers. They will be directly facing end users (customers) who may not be technical.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 2- 3 years’ experience supporting enterprise level end user services, specifically hardware and software troubleshooting
• 2-3 years’ experience with enterprise level SCCM deployments, patching, and imaging for laptops and mobile devices
• Excellent in-person communication skills
Nice to Have Skills & Experience
- Previous hardware refresh project experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.