Billing & Office Coordinator

Billing & Office Coordinator
Location: Charlotte, NC 28205
Duration: Permanent
Hours: Monday–Friday, 7:30 AM – 4:30 PM
Interview Process: One and Done Onsite Interview

Job Description:
Our client, a third-generation, locally owned pest control company based in Charlotte, North Carolina, is seeking an Billing & Office Coordinator to support daily office operations. The company provides pest control, mosquito control, and termite control services for both residential and commercial properties. They prioritize safety, accuracy, and customer satisfaction while maintaining high standards across all services.
This role will support accounts receivable, customer communications, scheduling, and administrative tasks in a fast-paced office environment.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Responsibilities:
Accounts Receivable
• Create, review, and send accurate invoices to clients
• Accurately post check and credit card payments to customer accounts
• Investigate and resolve billing errors or discrepancies
• Maintain and update customer financial records and files
• Previous accounts receivable/payable experience preferred
Technology
• Reasonably proficient experience using Microsoft software
• Reasonably proficient experience with Excel
• Ability to learn the client’s internal software used for daily operations
• Strong foundational computer skills (e.g., copy/paste, file navigation, basic system use) are required from day one
Customer Relations
• Assist with incoming and outgoing calls to book, confirm, and reschedule appointments
• Maintain a high level of accuracy and attention to detail
• Demonstrate strong verbal communication and customer service skills
• Ability to manage high-volume, time-sensitive administrative tasks

Requirements:
• Customer service and phone experience
• Scheduling or administrative experience
• Accounts receivable experience
• Proficiency with Microsoft Office and Excel
• Ability to quickly learn new systems and software
• Strong communication skills and attention to detail

Compensation: $45,000-$50,000/year. Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.