You will join a global team based in several locations whose primary focus will be on providing front line support for US based merchants ranging from small businesses to large hospital systems. This is an excellent opportunity to join a well-established team; supporting credit card processing and ecommerce applications while partnering with our development team to rollout support for state-of-the-art, real-time, high availability systems developed with cutting edge technologies.
What You Will Do
Deliver application support for in-house and cloud deployed applications.
Analyze reported issues to engage relevant investigation teams.
Access impact of production issues via analysis of logs.
Drive discussions with partner teams to identify resolutions to production issues.
Clearly document and draft clear, concise, communication on production incidents to share with stakeholders.
Identify platform vulnerabilities and opportunities for improvement.
Maintain metrics to help drive improvement in all areas of Production Services.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available
here.
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https://insightglobal.com/workforce-privacy-policy/ .
Bachelors degree or foreign equivalent in Computer Engineering, Computer Science, Information Technology, or a related field.
Solid understanding of the SDLC, ITIL processes, change management, release management and configuration management.
Credit Card industry and eCommerce experience.
Experience with analytics platforms like Splunk, Datadog, CloudWatch, or NewRelic.
Experience with monitoring platforms like SiteScope and Dynatrace.
Strong knowledge of Cloud technology preferably AWS (EC2, ECS, ALB, NLB, RDS, SQS, CloudWatch)
Exposure to Point-of-Sale Technologies like PAX, Clover, Square.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.