3rd Shift NOC Team Lead

The NOC Team Lead (Third Shift) is responsible for overseeing overnight operations of the Network Operations Center. This individual will lead a team of engineers and technicians to ensure optimal network performance, timely incident resolution, and continuous monitoring of all infrastructure and customer-facing services. The Team Lead will act as the first line of escalation for technical and procedural issues and is expected to ensure proper shift turnover and maintain operational excellence.

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• 3+ years of experience in a NOC environment, with at least 1 year in a lead or supervisory role.
• Strong understanding of telecommunications infrastructure (fiber, transport, IP, voice) - "CCNA level knowledge"
• Proficient with NOC tools and monitoring platforms (e.g., SolarWinds, Splunk, Netcool).
• Excellent troubleshooting and analytical skills; ability to remain calm under high pressure.
• Familiarity with ticketing systems (e.g., ServiceNow, Remedy, MBS/Elements).
• Effective verbal and written communication skills, especially in shift handovers and incident documentation.
• Willingness to work the third shift and weekends/holidays as needed.
• Willingness to be part of a rotating on-call.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.