Installs, configures, maintains and supports network equipment.
Installs, configures, manages and maintains all security equipment and services (e.g. firewalls, email spam filters, DVRs, Door Access Controllers, etc.).
Administers and supports various telephone, voicemail and interactive voice response systems.
Coordinates network configuration, installation, administration, maintenance and support services.
Troubleshoots and analyzes network problems.
Communicates with outside vendors about technical issues, current and upcoming projects and new software and technologies to improve operational efficiency.
Provides network and security support to the County Manager and department Directors in planning and use of technology; trains staff in the proper use of technology in relation to network and security.
Obtains price quotes and performs cost analysis of security system maintenance and County technology needs; assists with the maintenance of service contracts, licensing agreements, and security upgrades.
Supervises team of Network and Security Specialists; assigns work orders to subordinate personnel; monitors timely completion of assignments; assists with problems that are encountered.
Develops and manages project plans and serve as project leader on County Network and Security initiatives; effectively manages multiple projects and tasks.
Ensures systems are in compliance with various regulations to include, but not limited to, CJIS, HIPPA, and PCI, etc.
Performs proactive monitoring, maintenance and troubleshooting on all computer and network systems.
Operates Helpdesk Ticketing system to track and respond to all technical issues.
Prepares written documentation for technical systems, such as Standard Operating Procedures, and participates in cross-training/knowledge sharing with IT staff.
Pursues continuing education for technical and professional development.
Participates in rotating on-call schedule to support 24x7 operations; performs after-hours work for various upgrades, repairs, and maintenance.
Plans, directs, administers and participates in program development, analysis and operations, managing network and security systems, and accountability for financials and device procurement.
Recruits and assists in selection of department personnel; trains, assigns, directs and inspects the work of staff; rewards, disciplines, coaches and counsels staff; evaluates staff performance; develops staff schedules; approves and enters timesheets; recommends promotion and demotion of personnel.
Facilitates training and implementation of new policies, procedures and programs; coordinates training for departmental and other county employees as needed.
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People management experience or demonstrated leadership traits, desire to mentor, and willingness to grow into management
Familiarity with KnowBe4, Barracuda, Cisco Umbrella, Tenable
Local government experience
Clear communicator, especially with non-technical stakeholders
Comfortable leading, influencing, and representing the department
Hands-on experience with Cisco Meraki (core network stack)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.