Oversees daily functions of the Admitting department registration process and Admitting Registrars. Completes the scheduling for all Admitting/Bed Control Shifts. Completes training of all new registrars and does follow up with registers regarding errors. Completes the Admitting teams quality reviews. Able to assist with the teams work (Registration/Bed Control) as needed. Continually improves the effectiveness of the departments work process. Responsible for staff scheduling, performance, trend and denial prevention, reaching the annual POS collections goals. Also, responsible for Press Ganey, interdepartmental Satisfaction & Employees satisfaction maintained.
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Works with staff to improve both intradepartmental and Press Ganey patients satisfaction.
Completes/maintains the scheduling for the Admitting Department in a timely manner.
Secures coverage for all PTO requests (sick or vacation requests).
Completes QRs monthly /Biweekly for both registration and bed control.
Review unbilled service charges and make adjustments if needed.
Communicates with other departments (Patient Care, HIM) and initiate and/or perform corrections if necessary (e.g. canceling an admission, duplicate medical records).
Trains any new hires and provides all Registrars with updates on policies and procedures.
Works with the team to improve the registration integrity and to increase the POS collection.
Assures weekend coverage for all shifts.
Receives call-outs from team during scheduled work hours
Represents the Admitting department in the meetings if required.
Maintains the Ambulatory and ATC turnaround time.
GED or High School Graduate, some college preferred ï
510 years previous Patient Access Hospital experience required ï
Working Knowledge of the Registration and Bed Control workflows
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.