A large pharmaceutical client is looking for a Process Coordinator position to join the team. They will drive the business forward by delivering new digital capabilities and technologies. The IT Process Coordinator supports the organization by coordinating communication among the various groups in support of our IT project demand intake process. In this dynamic environment, the IT Process Coordinator will have an opportunity to work on numerous aspects of the process and business.
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BS/BA in related field preferred; may substitute relevant experience for education.
Minimum of 2 years experience
Experience with Microsoft Visio, Jira, Confluence, ServiceNow, resource management (Tempus) and/or project management software preferred.
Experience in a GMP environment helpful
Able to effectively communicate about and prioritize multiple projects simultaneously across all levels of the organization, including senior management
Enjoy exploring technology and asking process questions
Are open and receptive to change, while looking for opportunities to continuously improve
Send out weekly emails to IT team with updates to queue
Work with business and technical leaders to determine timeline for intake disposition
Daily monitoring of demand intake queue
Meeting minute documentation and action item follow-up
Schedule review sessions prior to governance sessions
Add new initiatives to resource management tool with preliminary resource hours if known
Follow up on senior leadership action items after every governance meeting
Run intake review meeting to record disposition of tasks and update accordingly in tracking systems
Follow up with requestors when information is insufficient
Work with requestors when needed to identify department level priority of requested initiatives
Work with ServiceNow team for any break-fixes or proposed updates to the ServiceNow ticket
Process map as-is business processes to help in roadmap development
Capture gaps and pain points related to IT requests
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.