Job Description
Essential Duties & Responsibilities
Network & Hardware Operations
• Diagnose and resolve network hardware and connectivity issues, including switches, routers, firewalls, and related infrastructure
• Replace or assist with replacement of network hardware components under the direction of the CTSS team and equipment suppliers
• Support installation, configuration, and maintenance of network devices and cabling
• Coordinate with Technology Engineers and hardware vendors for network-related hardware issues
Network Software & Systems Support
• Assist engineers in diagnosing network-related software and operating system issues
• Support troubleshooting of network services including DNS, DHCP, Active Directory integration, and authentication mechanisms
• Implement approved network and system changes under the guidance of the ICIT team, engineers, and equipment suppliers
• Perform anti-virus, network security, and endpoint protection updates according to established maintenance schedules
• Support operating system and network patching activities with approval from CTSS, System LOB Owners, and equipment suppliers
Security, Compliance, and Monitoring
• Assist engineers with network security compliance activities, including audits and assessments
• Support implementation and documentation of Continuous Monitoring (CM) controls as part of the RMF lifecycle
• Aid in identifying, documenting, and remediating network vulnerabilities
• Ensure network configurations align with security baselines and accreditation requirements
Procurement, Auditing, and Documentation
• Assist engineers with procurement of network hardware and software using internal purchasing processes
• Work with the team to acquire equipment through internal business systems or approved purchasing methods
• Support documentation required for network assessments, audits, and accreditation packages
• Maintain accurate documentation of network configurations, diagrams, and changes
General Network Support & Engineering Assistance
• Provide tiered support for network-related issues affecting systems and users
• Assist engineers with network design and architecture decisions for upgrades or new deployments
• Consult with engineering teams on new networking technologies and implementations
• Perform additional duties as assigned by the customer in support of network operations
$30/hr to $40/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Must Have:
• Active DoD Top Secret clearance; candidate will be in processed for a DOE Q Clearance (this does not impact the DoD clearance)
• Bachelor’s degree in Information Technology, Network Engineering, Computer Science, or a related field from an accredited institution, plus 2+ years of relevant experience
• 2–3 years of hands-on network administration or network operations experience
• Experience supporting and administering Windows-based network environments
• Working knowledge of Active Directory, DNS, DHCP, Group Policy, and network authentication services
• Familiarity with enterprise networking concepts including TCP/IP, routing, switching, VLANs, and network troubleshooting
Plusses
• Experience supporting Linux-based systems in a networked environment
• Familiarity with network security tools, firewalls, IDS/IPS, or VPN technologies
• Scripting or programming experience (PowerShell, Python, Bash, etc.)
• Exposure to RMF, NIST, or DoD network compliance frameworks
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.