Manager IT Operations

Post Date

Mar 11, 2024


New York,
New York

ZIP/Postal Code

Sep 13, 2024 Insight Global

Job Type



Computer Engineering

Req #


Pay Rate

$170k - $185k (estimate)

Job Description

The Manager of IT Operations will lead the day-to-day operations of the firms critical technology infrastructure, ensuring seamless performance, efficient change management, and successful new technology deployments. Leverage your expertise in complex computer and network systems to optimize performance and navigate technical challenges. This will include developing and implementing a comprehensive infrastructure standard for cloud, voice/data networks, servers, storage, security, data management, and user accounts. Fostering a culture of operational excellence by establishing efficient procedures, processes, and policies. Collaborating closely with key stakeholders across the firm to ensure a robust, secure, and cost-effective technology environment. Leading and mentoring a team of IT professionals to ensure smooth operations and successful project execution. Full time compensation from 150,000- 180,000 K per year annual salary. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable state law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to

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Required Skills & Experience

- 7 + years of experience managing and developing a technical infrastructure

- Experience with ServiceNow, establishing new tenants service now mapping and workflow automation

- Proven expertise in VoIP technologies, including SIP, codecs, and QoS

- Experience with ITSM methodologies (ITIL) and ITOM tools to drive the improvement of these best practices

- Experience with IT monitoring and visualization tools - Splunk, Grafana, ELK Stack, LogicMonitor and Datadog

- Strong understanding of CMDB "Configuration management database" principles, dependencies, mapping

- Experience utilizing Python for scripting

- Exposure to Azure or AWS cloud environment in tune to Performance management and incident change management

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.