Job Description
Insight Global's luxury retail client is seeking a Digital Employee Experience (DEX) Engineer to support an initiative focused on improving endpoint performance, application reliability, and overall employee experience across a large enterprise environment. This individual will leverage DEX platforms and endpoint analytics tools to identify trends, investigate user-impacting issues, and drive remediation efforts that enhance the digital workplace experience.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
5+ years of experience supporting endpoint engineering, desktop engineering, or Digital Employee Experience initiatives.
Hands-on experience with DEX platforms such as Nexthink, ControlUp, Lakeside, or similar technologies.
Strong understanding of Windows operating systems, endpoint health monitoring, and performance optimization.
Experience analyzing application performance issues, system crashes, logs, and crash dumps.
Strong troubleshooting and root cause analysis skills across endpoint and enterprise application environments.
Experience creating dashboards, reports, and actionable analytics for technical and business stakeholders.
Excellent communication skills and ability to collaborate across infrastructure, engineering, and support teams.
Experience with Microsoft Intune, Endpoint Manager, or modern device management tools.
Familiarity with ITSM, monitoring, and observability platforms.
Experience supporting enterprise-scale endpoint environments and digital workplace initiatives.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.